Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Def Tech Ops (“Def Tech Ops,” “Detail Pros,” “we,” “us,” or “our”), the operator of the Detail Pros platform, websites, and related services (the “Service”). By creating an account, clicking “I agree,” or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business.

Please read Section 14 (Binding Arbitration & Class-Action Waiver) carefully — it affects how disputes are resolved and requires individual arbitration instead of court and jury trials.

1. The Service

Detail Pros provides software for auto, boat, RV, and powersports detailing businesses (“Shops”), including online booking, scheduling, payments through a Shop’s own connected payment processor, VIN-powered vehicle profiles, two-way text messaging, customer records, memberships, and a branded website. We may add, modify, suspend, or discontinue features at any time, with or without notice.

2. Accounts & eligibility

• You must be at least 18 years old and capable of forming a binding contract.
• You are responsible for the accuracy of your account information and for all activity that occurs under your account.
• You must keep your credentials secure and notify us promptly of any unauthorized use.
• You are responsible for the users you invite to your Shop, for assigning appropriate roles and permissions, and for their compliance with these Terms.

3. Free trial

• New Shops may receive a 30-day free trial. No credit card is required to start.
• At the end of the trial, paid features are paused until you choose a paid plan and add a payment method. We do not automatically charge you.
• Free trials are offered at our discretion, are limited to one per Shop/business, and may be modified or withdrawn at any time.
• Data you entered during a trial may be deleted if you do not upgrade within a reasonable period after the trial ends (see Section 13).

4. Plans, billing & no refunds

• Paid plans (such as Pro) and custom Enterprise arrangements are described on our pricing page. Fees, features, and limits may change with notice; changes apply at your next billing cycle.
• Subscription fees are billed in advance on a recurring basis (e.g., monthly) and renew automatically until you cancel.
• All fees are non-refundable. Except where required by applicable law, we do not provide refunds, credits, or proration for partial billing periods, unused time, downgrades, or early cancellation. Cancelling stops future renewals; it does not refund the current period.
• You authorize us (and our payment provider) to charge your payment method for all fees when due. If a charge fails, we may suspend or downgrade your account.
• You are responsible for any applicable taxes. We may add taxes to your fees where required.
• We may change our prices; we will give reasonable notice before a price increase takes effect, and continued use after that constitutes acceptance.

5. Payments to your customers (you are the merchant)

• Detail Pros is not a payment processor, bank, or money transmitter, and we do not hold or settle funds.
• Payments from your customers are processed through your own connected Square or Stripe account. Those funds settle to your bank account and are governed by that processor’s agreement and fees.
• You are the merchant of record for your services. You are solely responsible for your pricing, taxes, refunds to your own customers, chargebacks, disputes, and compliance with card-network and processor rules.
• We are not responsible or liable for the acts, omissions, fees, holds, freezes, or availability of any third-party payment processor.

6. Your content & customer data

• You retain ownership of the business, customer, and vehicle data you submit (“Your Content”).
• You grant us a worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to provide and improve the Service.
• You represent that you have all rights and consents needed for Your Content, including consent from your customers to store their information and to receive text messages and other communications.
• You are responsible for complying with all laws applicable to your business, including privacy, telemarketing, anti-spam (e.g., TCPA), and consumer-protection laws.
• Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms.

7. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service for any unlawful, fraudulent, infringing, or harmful purpose.
• Send spam, unsolicited, or non-consented messages, or otherwise violate messaging or anti-spam laws.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems, or probe or test the vulnerability of any system.
• Copy, resell, sublicense, rent, or provide the Service to third parties except as expressly permitted.
• Reverse engineer, decompile, or attempt to derive source code, except where such restriction is prohibited by law.
• Upload malware or interfere with the integrity, security, or performance of the Service.
• Use the Service to build a competing product or to benchmark without our written consent.

We may investigate and suspend or terminate accounts that violate this Section, and may remove content that we reasonably believe violates these Terms or the law.

8. Third-party services

The Service integrates with third parties including Google (sign-in), Square and Stripe (payments), Twilio (SMS), Supabase (database/auth/storage), and Vercel (hosting). Your use of those integrations is also governed by the respective provider’s terms. We are not responsible or liable for third-party services, and their availability is outside our control.

9. Text messaging (SMS)

• Two-way texting is sent through a Shop’s registered business number using A2P-compliant messaging. Message and data rates may apply.
• You are responsible for obtaining proper consent before texting your customers and for honoring opt-outs (e.g., STOP) and applicable laws.
• We do not guarantee delivery of any message; carriers and providers may delay, filter, or block messages.

10. Intellectual property

The Service, including its software, design, text, and trademarks (such as “Detail Pros”), is owned by Def Tech Ops and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. All rights not expressly granted are reserved. You may submit feedback, and you grant us a perpetual, royalty-free license to use it without obligation to you.

11. Service availability

We strive for high availability but do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We may perform maintenance, and we may suspend access to protect the Service or comply with law. We are not liable for any unavailability or data latency.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any data will be accurate or preserved. You use the Service at your own risk.

13. Term, cancellation & termination

• You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; no refunds or credits are provided (see Section 4).
• We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or to protect the Service, other users, or comply with law.
• Upon termination, your right to use the Service ends. We may delete or de-identify Your Content after a reasonable period, except where retention is required by law. You are responsible for exporting any data you wish to keep before cancellation.
• Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.

14. Binding arbitration & class-action waiver

Please read this section carefully. It affects your legal rights.

• Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at deftechops@gmail.com. We’ll try in good faith to resolve it within 30 days.
• Binding arbitration. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration, administered by a recognized arbitration provider under its applicable rules, rather than in court. The arbitration will be conducted in Utah (or remotely), and judgment on the award may be entered in any court of competent jurisdiction.
• Class-action waiver. You and Def Tech Ops agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
• Jury-trial waiver. You and Def Tech Ops waive any right to a jury trial.
• Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information.
• Opt-out. You may opt out of this arbitration agreement by emailing deftechops@gmail.com within 30 days of first accepting these Terms; opting out does not affect the other provisions.

15. Limitation of liability

To the maximum extent permitted by law, in no event will Def Tech Ops or its owners, affiliates, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Service or these Terms, whether based on contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.

Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amount you actually paid us for the Service in the three (3) months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless Def Tech Ops and its owners, affiliates, and personnel from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms or applicable law; (d) your relationship with, or services provided to, your own customers; or (e) any messages you send through the Service.

17. Governing law & venue

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. Subject to Section 14, the exclusive venue for any dispute not subject to arbitration will be the state or federal courts located in Utah, and you consent to personal jurisdiction there.

18. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. General

• These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• If any provision is found unenforceable, the remaining provisions remain in effect, and the class-action waiver in Section 14 is severable from arbitration as described there.
• Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• We are not liable for delays or failures caused by events beyond our reasonable control (force majeure).

20. Contact

Questions about these Terms? Contact us at deftechops@gmail.com.

This document is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a licensed attorney for your specific situation.